Refunds and Returns
Returning an item at kkomputer.net is easy! We strive to provide the best shopping experience possible, including fast and hassle-free returns. Please contact customer service to process your return.
Any product purchased from us can be returned within 7 days of receipt for a full refund or exchange. Please read the steps below to explain how to do this.
- Click here to request an RMA number to return your product. If you would like to receive a full refund or exchange for another product, please include your name, order number, reason for return and refund amount. Within 1 to 2 business days of submitting your request, we will contact you via email with an RMA number and instructions for returning the product.
- Returned items must be complete and must not be missing any necessary parts. Please write the RMA number on the package when returning the product.
- We will not pay return shipping for products that are not defective. It is also the customer’s responsibility to ensure that the returned goods are packaged correctly. You can choose which shipping option you would like to use. We strongly recommend using a shipping method that offers package tracking. If we do not receive the item, we will not be able to process the return or exchange.
- Refunds will be made to the original method of payment. Refunds will be made on the same day we receive your return. If the product is not to be returned, the refund will be made on the same day we notify you via email. Depending on the payment method, it may take 5 to 7 business days for the bank to process the funds in your account.
If you would like to exchange your product for the same product because it is defective after 7 days from the date you received it, please send us an email containing your order number and a description of the defect that is being replaced. All products sold by us are covered by a 3-month replacement warranty from the date of purchase. We may send the same product or an equivalent product of similar value that you specify.
What is an RMA number?
An RMA number identifies your return to us and tells us when to process your refund or the item you are returning. RMA numbers are valid for 7 days. Please return the item to us promptly for a refund or exchange.